1) WHERE IS YOUR COMPANY BASED?
We are based in the United Kingdom.
2) WHERE DO YOU SHIP FROM?
We ship from our warehouses located in China and Singapore. So, please expect your items to be shipped separately (if you order more than one item) as our partner factories specialize in different areas of manufacturing.
3) WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Please check out our Hassle Free Returns page.
4) DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE UK?
We sure do! We proudly ship worldwide for FREE.
5) HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 1 week to 2 months. Usually it takes no more than 30 business days.
6) I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
Your products might come in different packages at different times. Don't worry. It should be this way. We ship from different parts of China and Singapore so some items might arrive earlier than others.
7) WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We will however ship your items in different packages (if you bought more than one) in order to avoid possible Customs fees. We will also mark the package as a "Gift" and "Low value".
8) WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive at specified dates.
9) CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
Have a question? E-mail us at firstname.lastname@example.org