1) WHERE IS YOUR COMPANY BASED?
We are based out of the UK and Canada.
2) DO YOU OFFER FREE SHIPPING?
Yes. We proudly offer FREE shipping of our products worldwide.
3) WHERE DO YOU SHIP FROM?
We ship from our warehouses located in Singapore and China. Please expect your items to be shipped separately (if you order more than one item) as our partner factories specialize in different areas of manufacturing.
4) WHAT IS YOUR STORE'S RETURN AND EXCHANGE POLICY?
Please check out our Hassle Free Returns page.
5) HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before order is shipped. Deliveries can range between 2 weeks to 8 weeks. Usually, it will take no longer than 30 business days for delivery.
6) I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
Your products may come in different packages at different times. Don't worry. It should be this way. We ship from different parts of China and Singapore so some items might arrive earlier than others.
7) WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive in your country. We will however try to ship your items in different packages (if you bought more than one) in order to avoid possible Customs fees. We will also mark the package as a "Gift" and "Low value".
8) WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do not recommend purchasing the items during or around holiday periods. There is a risk of the item not arriving on time. We are not held responsible for items that do not arrive at specified dates.
9) CAN I CANCEL/CHANGE MY ORDER?
Please email us within 12 hours of placing your order if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are unable to make any changes or cancellations to your order.
Have other questions? E-mail us at firstname.lastname@example.org